1.11 Open item

> This section explains how to use the "Open item" function to quickly ring up custom or unlisted products. This is highly useful in two scenarios: 1. When there are too many items without barcodes and it's hard to quickly locate a product; 2. When regular customers order custom off-menu items that the kitchen can prepare. 本节说明如何使用“Open item (临时商品)”功能快速为自定义或未上架的商品结账。这在以下两种场景中非常有用：1. 商品繁多且没有条形码，难以快速找到商品时；2. 熟客点了一些未上架的隐藏菜品，但后厨可以制作时。

#### 1. Triggering Open Item 触发 Open item 功能
Initiate a temporary item directly from the main ordering interface. 直接从主点餐界面发起临时商品。

1. **Locate the Function (找到功能入口)**: On the main ordering screen, look at the right-side function menu. 1. **找到功能入口**：在主收银点餐界面，查看右侧的功能菜单。
2. **Click Open item (点击 Open item)**: Click the **Open item** button to bring up the commodity editor popup. 2. **点击 Open item**：点击 **Open item** 按钮，唤出商品编辑弹窗。
![](/media/202605/2026-05-21_134721_5409010.060232063926397905.png)
#### 2. Entering Commodity Details 录入商品信息
Quickly define the name, price, and quantity, or reuse past entries. 快速定义名称、价格和数量，或复用过往记录。

1. **Fill in the Details (填写详细信息)**: In the **Commodity Editor (商品编辑)** popup, manually enter the **Product Name (商品名称)**, **Unit Price (单价)**, and **Quantity (数量)**. 1. **填写详细信息**：在 **Commodity Editor (商品编辑)** 弹窗中，手动输入 **Product Name (商品名称)**、**Unit Price (单价)** 和 **Quantity (数量)**。
2. **Use History (使用历史记录)**: The right side displays recent **History (历史记录)**. You can click on any previously used open item to quickly populate the fields without retyping. 2. **使用历史记录**：右侧会显示最近的 **History (历史记录)**。您可以点击任何之前使用过的临时商品，无需重新打字即可快速填充字段。
3. **Confirm (确认添加)**: Click the **Confirm (确定)** button to save the details and add the custom item to the cart. 3. **确认添加**：点击 **Confirm (确定)** 按钮保存详细信息，并将该自定义商品加入购物车。
![](/media/202605/2026-05-21_134807_6493080.24777663928760207.png)

#### 3. Cart & Receipt Display 购物车与小票展示
Verify the item in the cart and see how it reflects on printed dockets. 在购物车中验证商品，并查看其在打印单据上的显示效果。

1. **Check the Cart (检查购物车)**: The custom item (e.g., "Spicy Stir-Fried Pork 辣椒炒肉") will immediately appear in the cart list with the entered price. 1. **检查购物车**：自定义商品（例如“Spicy Stir-Fried Pork 辣椒炒肉”）将立即以输入的金额显示在购物车列表中。
![](/media/202605/2026-05-21_135012_8752890.8992954591241694.png)
2. **Receipt & Kitchen Ticket (收银小票与厨打单)**: After checkout, the custom name you entered will be accurately printed on both the customer's receipt and the kitchen preparation ticket. 2. **收银小票与厨打单**：结账后，您输入的自定义名称将准确无误地打印在顾客的收银小票以及后厨票据上。
![](/media/202605/2026-05-21_133749_0549780.738527457189449.png)
### 2. Frequently Asked Questions (FAQ) 常见问题

**1. Sales Reporting / 报表与销量统计**
* **Q: Will Open item sales be tracked in the daily sales reports?** **Q：Open item 的销售额会统计在每日营业报表中吗？**
 * **A:** Yes, the sales amount will be accurately included in your total turnover. However, since it is a temporarily customized product, in the detailed sales report of the goods, it is usually classified under the default "Open item" rather than in a specific menu category. **A：** 会的，销售金额将准确计入您的总营业额中。但是，由于它是临时自定义商品，在详细的商品销售报表中，它通常会被归类在默认的“Open item”，而不是特定的菜单分类中。
![](/media/202605/2026-05-21_135320_1946520.310997388118047.png)

**2. Tax and Service Charge / 税务与服务费计算**
* **Q: Does the Open item automatically apply GST or service charge?** **Q：Open item 会自动计算消费税 (GST) 或服务费吗？**
 * **A:** This depends on your store's global backend configuration. Generally, the Open item will inherit the default tax and service charge logic applied to standard products in your store. Please ensure you enter the Unit Price according to your store's tax-inclusive or tax-exclusive policy. **A：** 这取决于您门店的全局后台配置。通常，Open item 会继承适用于您门店标准商品的默认税务和服务费逻辑。请确保按照您门店的含税或不含税政策输入单价。
![](/media/202605/2026-05-21_135211_0055620.5996457713708075.png)