Printer Failure Emergency Plan 打印机无法打印应急方案

> This operational guide serves as an emergency backup plan. In the event of a kitchen printer failure, staff can use their mobile phones to access the web-based KDS (Kitchen Display System). This ensures that kitchen operations and order fulfillment continue smoothly without missing any dishes. 本操作指南作为一项应急预案。在后厨打印机发生故障无法使用的情况下，员工可以使用手机访问网页版 KDS（后厨显示系统）。这能确保后厨出餐与划菜流程顺利进行，防止漏单。

#### 1. System Access and Kitchen Selection 访问系统与选择厨房
Log in to the system via a mobile browser and select the appropriate kitchen station to start receiving orders. 通过手机浏览器登录系统，并选择对应的厨房档口以开始接收订单。

1. **Access POS Link (访问系统链接)**: Open your mobile browser and enter the POS link: `https://pos.amfuture.sg/cashier/Login`. 1. **访问系统链接**：打开手机浏览器，在地址栏中输入 POS 系统链接：`https://pos.amfuture.sg/cashier/Login`。
2. **Account Login (账号登录)**: Log in using the store's standard cashier account credentials. 2. **账号登录**：使用门店日常的收银员账户及密码进行登录。
![](/media/202607/2026-07-07_141536_7440980.6352039545874747.png)
3. **Select KDS (进入 KDS)**: On the left navigation menu, click the **KDS** button. 3. **进入 KDS**：在左侧导航菜单中，点击 **KDS** 按钮。
![](/media/202607/2026-07-07_142138_2882170.2809128078463985.png)

#### 2. Order Processing and Navigation 订单处理与划菜操作
Maximize your screen space and manage dish preparation efficiently using touch controls. 最大化屏幕空间，并使用触控手势高效管理菜品制作状态。

1. **Hide Navigation Bar (隐藏导航栏)**: Click the toggle icon in the top-left corner to hide the sidebar, giving you a full-screen view of the orders. 1. **隐藏导航栏**：点击左上角的折叠图标以收起隐藏导航栏，从而获得全屏查看订单的最佳视野。
![](/media/202607/2026-07-07_142204_9071130.9456704592176006.png)
2. **Strike Out Items (划菜操作)**: Under the **Preparing (制作中)** tab, locate your current order and find the dishes assigned to your kitchen. Once a dish is made, tap directly on the item name. The system will strike it out and display a green checkmark to indicate it is done. 2. **划菜操作**：在 **Preparing (制作中)** 标签页下，找到对应的订单及自己厨房负责制作的菜品。菜品做好后，直接点击该商品，系统会将其划掉并显示绿色勾号，代表已完成。
![](/media/202607/2026-07-07_142730_3063890.4812946689094124.png)
3. **Navigate Orders (切换订单)**: Simply swipe left or right on your mobile screen to quickly switch and find the items for the next order. 3. **切换订单**：直接在手机屏幕上通过左右滑动，即可快速切换并查找下一个订单的商品。
![](/media/202607/2026-07-07_143635_7330350.49235854616965347.gif)
#### 3. Batch Preparation View 批量备餐视图
> This feature is highly efficient during peak hours, allowing the kitchen to view the total required quantity of a specific dish and prepare them in batches, rather than checking individual orders one by one. 此功能在高峰期非常高效，允许后厨集中查看某个菜品的总需求量并进行批量制作，而不是逐个查看单笔订单。

1. **Switch to Preparing List (切换汇总视图)**: Click the view-toggle icon in the top right corner of the screen to enter the "Preparing List" mode. The system will display the total aggregate quantity needed for each item (e.g., "▼ X5 Crispy Fried Garlic Sprouts one skewer"). 1. **切换汇总视图**：点击屏幕右上角的视图切换图标，进入“Preparing List (制作列表)”模式。系统会直观显示某个商品当前总共需要制作多少份（例如：“▼ X5 Crispy Fried Garlic Sprouts one skewer”）。
![](/media/202607/2026-07-07_144810_2142740.7985938137610028.png)
2. **Expand Order Details (展开需求订单)**: Click on a specific aggregated item to expand its details. This drop-down reveals exactly which tables or orders require this dish, along with their specific quantities and wait times (e.g., C_T520 has been waiting for 3min). 2. **展开需求订单**：点击某个商品将其向下展开。展开后会详细显示具体有哪些桌台或订单需要该菜品，以及各自需要的份数和已等待的时间（例如：C_T520 已经等待了 3 分钟）。
3. **Mark as Done (划菜完成制作)**: Once a portion is successfully prepared, click the green checkmark button (✅) on the right side of the specific order to mark it as completed. 3. **划菜完成制作**：制作完成后，直接点击对应订单右侧的绿色带勾按钮（✅），即可完成该订单下此菜品的划菜出餐操作。
![](/media/202607/2026-07-07_144504_1497050.5070687954035453.png)

### 2. Frequently Asked Questions (FAQ) 常见问题

**1. Emergency Device Compatibility / 应急设备兼容性**
* **Q: Can any mobile phone be used for this emergency KDS backup?** **Q：任何手机都可以用作这种应急的 KDS 备份吗？**
 * **A:** Yes. Since the KDS is a web-based system accessed via a URL (`https://pos.amfuture.sg/cashier/Login`), any smartphone (iOS or Android) with a standard web browser and an active internet connection can be used during a printer outage. **A:** 是的。因为 KDS 是通过网址 (`https://pos.amfuture.sg/cashier/Login`) 访问的网页版系统，所以只要是带有标准浏览器且能正常联网的智能手机（苹果或安卓均可），都可以在打印机故障时作为应急设备使用。

**2. Mistaken Operations / 误触与状态恢复**
* **Q: What should I do if I accidentally tap and strike out an item that hasn't been prepared yet?** **Q：如果我不小心误触，把还没做好的菜品划掉了怎么办？**
 * **A:** If an entire order is accidentally completed, you can navigate to the **History (历史记录)** tab at the top of the screen to locate the specific order and revert its status back to the "Preparing" queue. **A:** 如果整单被意外点掉，您可以点击屏幕顶部的 **History (历史记录)** 标签页，找到那笔订单并将其状态撤回至制作队列中。

**3. Color Indicators / 颜色标识含义**
* **Q: What do the different colors at the bottom of the screen indicate?** **Q：屏幕底部的各种颜色图例代表什么意思？**
 * **A:** The colors act as a quick visual legend. The time-based colors (e.g., Light yellow for 0-3min, Green for 3-5min) help chefs identify how long an order has been waiting so they can prioritize their workflow accordingly. The order-type colors (e.g.,Cyan for Dine-in, Blue for Takeaway, Purple for Delivery) instantly show whether the completed dish needs to be plated for a table or packed in a to-go container. **A:** 颜色起到了快速视觉图例的作用。基于等待时间的颜色（如浅黄色代表 0-3min，绿色代表 3-5min）帮助厨师识别订单已经等待了多久，从而合理安排出餐优先级。基于订单类型的颜色（如青色代表 Dine-in 堂食，蓝色代表 Takeaway 外带，紫色代表 Delivery 外送）则能让后厨立刻判断菜品是需要装盘上桌还是放入打包盒。