Grab Delivery System Integration Grab 平台系统对接

> This section provides a detailed walkthrough for integrating your POS system directly with the Grab Delivery platform, enabling automated order synchronization and menu management.
> After the synchronization is completed, when the customer places an order on the Grab platform, the system can obtain the corresponding order number and other information, and then proceed to the corresponding kitchen. 本节提供了将您的 POS 系统与 Grab 外卖平台直接对接的详细操作指南，实现自动化的订单同步和菜单管理。
> 同步完成后，顾客在grab平台上下单后，系统能够获取到对应的订单号等内容，进入对应的厨房

1. **Obtain Integration Link**: For new stores, please contact our customer service team to generate your unique Grab synchronization link.And follow the instructions provided by the link to carry out the operation. 1. **获取对接链接**：新店操作首先需要联系我们的客服人员，生成您专属的 Grab 同步链接，==并根据链接指引进行操作==。
2. **Login and Authorize**: Click the generated link to access the Grab login page. Log in with your Grab Merchant account. *(Note: Ensure you are logging into the correct store account. If your browser has saved credentials for multiple outlets, carefully switch to the correct one to avoid binding errors.)* 2. **登录并授权**：点击生成的链接跳转至登录界面，登录商家的 Grab 账号。（*注意：确保登录正确的门店账号。如果您的浏览器保存了多家门店的凭据，请仔细切换以防止绑定错误。*）
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3. **Menu Export (Optional)**: At the step "Export menu to AmfutureptelTd", you can choose to skip or export. This step currently only records logs in the background and will not genuinely overwrite your existing POS menu. 3. **菜单导出（可选）**：在“将菜单导出到 AmfutureptelTd”这一步，您可以选择跳过或导出（目前系统仅在后台做日志记录，不会真正覆盖您现有的 POS 菜单）。
![](/media/202604/2026-04-03_154404_8873180.8213456694255716.png)
4. **Enable Integration**: Click the **Enable Integration** button. Once the page loading finishes and displays a success message, the Grab backend integration is officially complete. 4. **完成整合**：点击 **Enable Integration** 按钮，页面转圈结束后看到成功提示，即代表 Grab 后台同步正式完成。
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**Important Notes for Grab Integration / Grab 对接注意事项：**
* **Q: How do I verify if the menu is synchronized successfully?** **Q：如何验证菜单是否同步成功？**
 * **A:** This entire authorization process only requires one manual setup. After completion, visit the [Grab Merchant Portal](https://weblogin.grab.com/merchant/saved-accounts?service_id=MEXUSERS&redirect=https%3A%2F%2Fmerchant.grab.com%2Fportal) to verify if your menu has been successfully synchronized to their system. **A**：整个授权流程仅需一次手动操作。同步完成后，请前往 Grab 商户后台查看您的菜单是否已成功同步至其系统中。
* **Q: Should I back up my menu before syncing?** **Q：同步前需要备份菜单吗？**
 * **A:** Yes. Always back up your menu before starting the synchronization process to ensure you can perform a quick rollback in case of any unexpected issues. **A**：是的，开始同步流程前请务必注意备份菜单，以确保万一出现意外问题时可以及时回滚。
![](/media/202604/2026-04-03_154529_7541970.0471676025951937.jpeg)
* **Q: How does the system handle subsequent menu updates (e.g., adding new items or changing Grab-specific prices)?** **Q：后续修改菜单（如新增商品、修改 Grab 专属售价）后如何更新？**
 * **A:** The system automatically synchronizes data twice daily (at 12:00 PM and 12:00 AM). If you need the menu changes to reflect on Grab immediately, go to Backend -> Plugins -> Delivery Platform, and manually click the **Sync** button to push the updates. **A**：系统每天中午 12:00 和午夜 00:00 会自动同步两次数据。如果需要菜单更改立即在 Grab 上生效，请前往后台 -> 插件 -> 外卖平台（Delivery platform），手动点击“同步”按钮推送更新。
![](/media/202604/2026-04-03_182856_4833880.618103898350645.png)