Frequently Asked Questions (FAQ) 常见问题

> This document compiles the Frequently Asked Questions (FAQ) regarding the POS to Xero integration, data synchronization, and financial reconciliation. It is designed to help you quickly troubleshoot common issues, understand the underlying data logic, and follow best practices for daily operations and tax reporting. 本文档汇总了关于 POS 系统与 Xero 对接、数据同步以及财务对账的常见问题 (FAQ)。它旨在帮助您快速排查常见故障，理解底层数据逻辑，并掌握日常运营与税务申报的最佳实践。

### FAQ 常见问题：财务对账与同步操作

#### 1. Missing Daily Invoices / 每日发票未同步排障
* **Q: What should I do if the daily sales invoice does not appear in Xero after 3:10 AM?** **Q：如果在凌晨 3:10 之后，Xero 中没有自动生成前一天的每日销售发票，我该怎么办？**
 * **A:** First, verify that the Xero authorization hasn't expired or been disconnected. If the link is broken, reconnect using the integration URL. For the missing invoice, contact technical support to manually trigger a re-sync for that specific date. Do not manually create the invoice to avoid potential duplicate syncs later. **A**：首先，请确认 Xero 的授权没有过期或断开。如果连接已断开，请使用对接 URL 重新连接。对于缺失的该日发票，请联系技术支持，在后台手动触发该特定日期的重新同步。请勿手动在 Xero 中创建发票，以免后续数据恢复时产生重复记账。

#### 2. Amount Discrepancies / 日结与账目对账差异
* **Q: Why does the total amount on the synced Xero invoice slightly differ from my restaurant's End-of-Shift report?** **Q：为什么同步到 Xero 发票上的总金额，与我餐厅门店打出的“交接班/日结小票”总额对不上？**
 * **A:** The Xero sync strictly captures data based on a standard calendar day (00:00:00 to 23:59:59). If your restaurant operates past midnight (e.g., closing at 2:00 AM), the shift report includes next-day transactions, causing a discrepancy. Finance must always reconcile Xero invoices using the strict "Calendar Day Sales Report" in the POS backend, not the shift closing receipts. **A**：Xero 同步是严格基于标准自然日（00:00:00 至 23:59:59）抓取数据的。如果您的餐厅营业至午夜之后（例如凌晨 2:00 打烊），门店交接班小票将包含次日的交易，从而导致金额差异。财务人员在对账时，必须始终使用 POS 后台中严格按自然日统计的“日营业报表”与 Xero 核对，而不是使用交接班小票。

#### 3. Syncing Individual Receipts / 个人小票与明细附件同步
* **Q: Does the integration upload individual customer receipts or attachments to Xero?** **Q：系统对接会自动将每笔订单的客户小票或单据附件逐一上传到 Xero 吗？**
 * **A:** No. To maintain optimal performance and keep your general ledger clean, the system pushes a single, aggregated daily summary invoice to Xero. If auditors or finance staff need to inspect specific transaction receipts or uploaded attachments, they must log into the POS backend to view the detailed order records. **A**：不会。为了保持最佳性能并保持您的总账整洁，系统每天向 Xero 推送的是一张合并的每日汇总发票。如果审计或财务人员需要检查特定交易的小票底单或上传的附件，必须登录 POS 系统后台查看详细的订单记录。

#### 4. Correcting Tax Errors / 修正税务与税码错误
* **Q: If a tax code or amount is wrong on the generated Xero invoice, should I fix it in Xero or the POS?** **Q：如果在 Xero 生成的发票上发现税码或税务金额有误，我应该在 Xero 里修改还是在 POS 里修改？**
 * **A:** You can manually edit the draft invoice in Xero for an immediate fix so you can proceed with your GST Return. However, you MUST also correct the root cause (e.g., fixing a product's tax setting from 0% to 9%) in the POS system's backend. Otherwise, the same tax error will sync again the next day. **A**：为了不耽误当期的 GST 申报，您可以直接在 Xero 中手动编辑并修正这张草稿发票。但是，您**必须**同时前往 POS 系统后台，从根源上修正错误（例如：将某商品的税务设置从 0% 改为 9%）。否则，同样的税务错误会在第二天的同步中再次出现。

#### 5. Grab Orders Adjustment / Grab 外卖订单实收金额调整
* **Q: Why do I need to manually adjust the GST amount for Grab orders in Xero?** **Q：为什么在通过 Xero 申报 GST 时，我需要单独手动调整 Grab 订单的金额？**
 * **A:** Currently, our system can only capture the "Net Sales" value for Grab orders. When using Amfuture to connect to Xero for GST submission, you must manually correct the Grab portion of the sales. This is due to two main limitations from Grab's official API: 1. Grab does not provide the gross total value to third-party systems, meaning we cannot directly fetch the actual amount collected by Grab. 2. Grab does not share data regarding marketing campaigns or promotions, and commission rates vary per merchant. Therefore, it is impossible for us to even indirectly calculate the actual settlement amount. **A**：目前，我们的系统只能收录 Grab 订单的“Net Sales（净销售额）”值。当您使用 Amfuture 对接 Xero 进行 GST 申报时，需要手动单独修正 Grab 部分的金额。这是由于 Grab 官方接口的以下两个限制导致的： 1. Grab 不向第三方开发系统提供总计数值，因此我们无法直接获取 Grab 的实收金额。 2. Grab 不向第三方系统提供营销活动等具体订单数据，且每个商户的 Grab 手续费率都不相同，因此我们甚至无法间接推算出 Grab 的实收金额。
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